Uber is testing 24/7 hotline support for its most frequent riders
Uber is conducting a pair of experiments to see whether its most premium riders would use 24/7 support features. The pilots were first reported by TechCrunch, and involve both a hotline and an in-app feature staffed by “specially trained experts” who are available to answer questions and field complaints 24 hours a day, seven days a week.
The pilots, which launched this week, are being tested with a portion of Uber’s most frequent riders. It’s unclear how Uber defines “frequent,” but it seems safe to assume these are riders who have racked up a lot of miles and spend thousands of dollars a month using Uber. TechCrunch’s Josh Constine got the feature as “a thank you for riding 10,633 miles with Uber,” according to the pop-up that…
