Consumer Reports stops recommending Microsoft Surface PCs over reliability concerns
Consumer Reports is stripping its “recommended” badge from Microsoft’s entire lineup of Surface PCs because the hardware was found to be “significantly less reliable than most other brands.”
In a survey of 90,000 tablet and laptop owners, Consumer Reports found that roughly 25 percent of Surface users have encountered “problems by the end of the second year of ownership.” Those problems include freezing, unexpected shutdowns, and touchscreen response issues. Reuters reported on the latest Consumer Reports reliability study, which was published on Thursday.
Microsoft is coming out hard against the notion that its hardware is any less reliable than PCs from other companies. “We don’t believe these findings accurately reflect Surface…