Lyft’s app for drivers is getting a major overhaul
Lyft is updating its app for drivers, adding features like 24/7 phone support in English and Spanish, and a “destination” option that lets some drivers pick up fares on their way to and from work.
Lyft’s driver app, which first debuted back in May, is being updated to allow drivers to connect with a customer service representative at the touch of a button. Lyft says it made the decision to add costly 24/7 phone support after listening to feedback from drivers. A common complaint among ride-hail drivers is the lack of communication with actual employees of the app for which they drive. For years, email was the only way drivers could get questions and concerns addressed, and only recently have Uber and Lyft heeded the call for more robust…