Airbnb further extends refund window to May 31st and sets aside $250 million for hosts
Photo by Amelia Holowaty Krales / The Verge
Airbnb has further extended its full cancellation policy due to the ongoing coronavirus pandemic and has set aside $250 million to help pay hosts for missed or canceled bookings, according to a letter sent to Airbnb hosts on Monday, which the company shared with The Verge. CNBC was first to report the news earlier today.
Now, guests who had previously booked stays on the platform with a check-in between March 14th and May 31st are now eligible for full refunds under the company’s “extenuating circumstances” policy, regardless of the host’s cancellation preference so long as the booking was made before March 14th. And Airbnb will now use the funds it set aside to ensure hosts can recoup some of the lost money.