Protect the brand or die trying: inside a fake social media crisis
Lucian Jacobs is the kind of Silicon Valley founder that makes the rest of them look bad. He gets drunk in public, gropes women at the bar, and is having an affair with an unpaid intern. And to top it all off, he’s scheduled to speak at South by Southwest tomorrow — at a panel about women and technology.
Fortunately, Jacobs isn’t real — he’s a simulation organized by a company named Polpeo. Polpeo, a subsidiary of the social media management firm eModeration, specializes in a novel new corporate exercise: the simulated brand crisis. Police officers train for various crises all the time; so do airline pilots. But most corporations don’t — even as the rise of social networks allows bad news about them to spread globally at record speed….
Source:: The Verge