United issues a 10-point plan for not being a horrible airline
United Airlines has announced a set ten new policies it promises will “improve customer experience,” and, presumably, ensure that the company never repeats the incident earlier this month in which a passenger was violently removed from an overbooked flight.
In the new rules, United pledges to “limit use of law enforcement to safety and security issues only”; to not require customers to involuntarily give up their seats “unless safety or security is at risk”; and to raise compensation for passengers denied boarding from $1,350 to $10,000. The company also promises to “empower employees to resolve customer service issues” — a key pledge, as employees involved in the April 9th incident stated that they did not have the authority to act…
