Meta’s Spanish-language moderators have reportedly been working in unsafe conditions

It’s no secret Meta employs contract laborers to do much of the hard work of enforcing its content moderation policies. And despite assisting one of the most valuable companies in the world, those workers have frequently complained of their jobs involving poor compensation and anxiety-inducing work. Some are now also saying they’re being treated worse than other workers.

According to BuzzFeed News, Genpact, a Meta subcontractor that has previously been accused of fostering poor working conditions, has required the Spanish-language moderators out of its Richardson, Texas office to report for in-person work since April 2021. Those workers have had to put their health at risk against both the delta and omicron coronavirus variants while their English-language counterparts have been allowed to cycle through the office in three-month rotations.

The news of the situation at Genpact comes just one week after workers at Accenture, another Meta subcontractor, successfully protested to force the company to scrap a requirement it had in place for hundreds of Facebook moderators to return to in-person work on January 24th.

Contractors who spoke to BuzzFeed News claim Genpact also holds them to unreasonable standards. They say they’re expected to make moderation decisions in about a minute …read more