Meta’s automated tools removed Israel-Hamas war content that didn’t break its rules

Meta’s Oversight Board has published its decision for its first-ever expedited review, which only took 12 days instead of weeks, focusing on content surrounding the Israel-Hamas war. The Board overturned the company’s original decision to remove two pieces of content from both sides of the conflict. Since it supported Meta’s subsequent move to restore the posts on Facebook and Instagram, no further action is expected from the company. However, the Board’s review cast a spotlight on how Meta’s reliance on automated tools could prevent people from sharing important information. In this particular case, the Board noted that “it increased the likelihood of removing valuable posts informing the world about human suffering on both sides of the conflict in the Middle East.”

For its first expedited review, the Oversight Board chose to investigate two particular appeals that represent what the users in the affected region have been submitting since the October 7th attacks. One of them is a video posted on Facebook of a woman begging her captors not to kill her when she was taken hostage during the initial terrorist attacks on Israel. The other video posted on Instagram shows the aftermath of a strike …read more