Tesla knew some of its parts had high failure rates but reportedly blamed drivers anyway

Reuters published an explosive investigative report Wednesday chronicling Tesla’s alleged patterns of deliberate neglect and shifting blame onto customers for parts failures. The damning exposé accounts the Elon Musk-led company’s alleged long-running tendency to claim vehicle owners had engaged in “driver abuse,” charging them for repairs over failures caused by parts the company discussed internally as being flawed. The issues are often related to suspension and steering. Externally, Tesla’s portrayal of the problems has ranged from flat-out denial to partial acknowledgment.

Several accounts in the story document Tesla owners who were told their car’s issues stemmed from prior damage or driver abuse. In some cases, they had just bought the vehicles:

One of the drivers Reuters interviewed, Shreyansh Jain, suffered a suspension collapse in a 2023 Tesla Model Y he had owned for less than 24 hours. When the automaker told him a lower control arm separating from the steering knuckle caused the failure, he expected Tesla to cover the repairs. A service rep who inspected the car said they found “no evidence of any external damage,” as revealed in a text message. 

About a week later, Tesla sent a letter to Jain, skirting blame and citing “a prior external influenced …read more