New SBI chairman Rajnish Kumar wants staffers to be tech-savvy with human touch

Rajnish Kumar, the new chairman of State Bank has called upon the over 2.68 lakh Team SBI to work towards turning the nation’s largest lender into a digital fortress even as they up keep the high ethical standards the organisation has built over the years.

Kumar took charge as the 26th chairman of the 211-year -old SBI last Saturday from Arundhati Bhattacharya, who on her last presser, had said digitation was one of the unfinished agendas she was leaving to her successor to complete. Asserting that technology is radically changing the way banking is done now, Kumar, in a letter to the staff, today said one of the hallmarks of technology is the transformative way it functions, so to make technology meaningful organisations need to assimilate technology in to their operational culture.

“But bare adoption of digital platforms for delivery is not going to serve us. We need to educate and functionally update ourselves on tech-front continually for providing an easy-to-navigate and seamless digital services especially for millennials and the gen-x customers. “Only then, technology will provide us with a sustainable and competitive advantage. Only then, we would be able to efficiently deliver new-age banking to new India,” Kumar said in …read more