Indira Gandhi International Airport bags award for social media campaign

If you face any problem at the Indira Gandhi International Airport (IGIA), be it dysfunctional switchboards or flight queries, unclean toilets or any flight related query, the solution is just a click away now. After becoming Asia’s most interactive airport on social networking sites a year ago, the IGIA, on Saturday, won the social media campaign of the year award, the airport operator said.

The Delhi airport won the Social Media Campaign of the Year award in Crystal category.

In many cases, Delhi International Airport (P) Limited (DIAL) has received queries from its passengers facing parking problems, confused over the delay or early arrival timings of their flights, location of various branded stores at the terminals, how to spend time at the airport, shopping, eating options, custom’s procedures and immigration related issues.

A dedicated team keeps a tight watch on IGIA’s social networking to help the passengers. On many occasions, the technical team and security personnel have been immediately roped in to get the requests attended as per the passenger’s demand, officials say. Over 85% of the overall social media audience on Facebook and Twitter is from various parts of India, where the majority being from Delhi, followed by Mumbai and Kolkata. This …read more